Refund policy
HI!
We love what we sell and we want you to absolutely love your purchase. If something isn’t quite right, here’s how returns work:
RETURN AND EXCHANGE
ONLINE ORDERS - Eligible items may be returned or a one-time exchange within 7 days of delivery for another item or a refund to the original form of payment.
IN-PERSON PURCHASE - Eligible items may be returned or a one-time exchange within 7 days of delivery for another item or a store credit.
- Items must be unworn, unwashed, and in original condition with tags and/or original boxes attached.
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All returns and exchanges must be postmarked within 7 calendar days of the original delivery date. Returns sent after this time will not be accepted
Final Sale Items (no returns or exchanges):
- Sale items, Discounted items (via promo code) and Gift cards
- Footwear and Jewelry
- Leather items (bags, wallets, wearable leather pieces)
How to Start a Return or Exchange:
Please contact us at info@lilithefirst.com to initiate your return before sending anything back.
- Return shipping costs are the responsibility of the customer. We highly recommend using a reliable shipping service to ensure a safe arrival.
- Original shipping fees are non-refundable.
- Returns may also be made in person at one of our physical store locations.
If you have any questions, we’re always happy to help. Please don't hesitate to call us at 202.448.9415 (DC), 917.388.2100 (NY) or email us at info@LiLiTheFirst.com